1. Agreeing to Arbitrate

Both parties decide to resolve their dispute through arbitration and sign a Dispute Resolution Agreement (DRA). This document outlines the details of the case, including contact information.

2. Selecting an Arbitrator

Together, you choose an arbitrator from our panel of experienced professionals. You also agree on the date, time, and location of the hearing, ensuring it's convenient for everyone involved.

3. Preparing for the Hearing

At least ten days before the hearing, both sides share relevant documents and a list of any witnesses they plan to call. This openness helps the process run smoothly and ensures everyone is prepared.

4. The Arbitration Hearing

During the hearing, each party presents their case, including evidence and witness testimony. The setting is less formal than a courtroom, making it more comfortable while still being thorough. The arbitrator may ask questions to fully understand the issues.

5. Receiving the Decision

After considering all the information, the arbitrator makes a decision. We promptly communicate the decision to both parties. If you've agreed to an appeals process, you have the option to request a review.

We recognize that sometimes you may want an additional layer of review. If both parties agree in writing, we offer an optional appeals process. Your case can be reviewed by a panel of our experienced arbitrators, providing extra assurance while keeping the matter private and out of the public court system.

Disputes in banking and finance can strain relationships and create uncertainty about the future. At Clarity Counsel, we believe in building bridges, not walls. Our mediation and arbitration services foster open communication and cooperation, helping all parties reach a resolution that restores trust. We strive to make the process as smooth as possible, so you can return to focusing on what truly matters.

Clients Include:

• Individuals and Families

• Financial Advisors and Brokers

• Financial Institutions

When disagreements arise between consumers and businesses, they can damage trust and lead to costly legal battles. Clarity Counsel offers a better way forward. Our neutral mediators and arbitrators guide both sides toward fair solutions, saving time, money, and stress. We focus on collaboration, ensuring disputes are resolved with respect and understanding.

Clients Include:

• Retailers and Service Providers

• Individual Consumers

• Auto Dealers and Manufacturers

• Utility and Telecom Providers

• E-Commerce Companies

• Retailers and Service Providers

When disagreements arise within your business, it can feel like the whole foundation is shaking. At Clarity Counsel, we see these moments as chances to grow stronger together. Our mediation and arbitration services help resolve corporate disputes quickly and fairly, turning conflicts into opportunities for unity. Let us guide you through the tough times so your team can emerge more connected and focused on success.

Clients Include:

• Business Partners and Co-founders

• Shareholders and Investors

• Small Medium Enterprises

Environmental conflicts don't just impact businesses, they affect the very air we breathe and the water we drink. At Clarity Counsel, we believe that resolving these disputes is a step toward healing our planet. Our mediation and arbitration services offer a compassionate, efficient way to address environmental issues. By finding common ground, we help you protect the earth for future generations while moving forward with your goals.

Clients Include:

• Community Groups and Residents

• Non-Profit Organizations

• Agricultural Businesses

• Government Agencies

Every minute spent on a dispute is a minute away from caring for your patients. Clarity Counsel is here to help you reclaim that time. We offer personalized mediation & arbitration services tailored to South Africa's healthcare industry. Don't let conflicts hold you back. Contact us today.

Clients Include:

• Hospitals

• Medical Suppliers

• Pharmaceutical Manufacturers

When an insurance claim doesn't go as planned, it can strain your finances and emotions. At Clarity Counsel, we understand the stress and uncertainty this brings. Our compassionate arbitration services help you navigate insurance disputes efficiently and fairly. We're here to turn confusion into clarity, so you can regain peace of mind and focus on what matters most.

Clients Include:

• Individuals and Families

• Insurance Companies

• Healthcare Providers

You've poured your heart into creating something unique. When your intellectual property is at stake, it's not just about business—it's personal. Clarity Counsel understands the emotional journey behind every invention and idea. Our experienced team offers compassionate mediation and arbitration services to help you protect your work. We make the process less intimidating, so you can stand up for your rights and continue making a difference.

Clients Include:

• Artists and Creators

• License Holders and Licensees

• Entrepreneurs Protecting Trade Secrets

• Manufacturers and Designers

Workplace disagreements can create divides that are hard to overcome. At Clarity Counsel, we provide neutral mediation and arbitration services to help employers and employees find fair resolutions. Our approach fosters understanding, restores trust, and gets everyone back to focusing on what they do best.

Clients Include:

• Employees and Unions

• Employers and Management Teams

• Contract Workers and Freelancers

• Government Agencies

When trust in healthcare is broken, the journey to restoration can seem impossible. At Clarity Counsel, we understand that behind every claim is a story of personal loss and hope for justice. Our alternative dispute resolution services provide a less stressful, more humane way to settle disputes. Let us help you transform a challenging time into a step toward peace and closure.

Clients Include:

• Patients and Their Families

• Nursing Homes and Care Facilities

• Healthcare Professionals

A personal injury dispute can disrupt your life when you’re already facing physical and emotional challenges. At Clarity Counsel, we understand the toll these situations take. Our mediation and arbitration services provide a supportive and efficient way to address these disputes, ensuring you can focus on recovery while working toward a fair resolution.

Clients Include:

• Injured Individuals

• Families of Injured Parties

• Property Owners

Property disputes can make you feel powerless, stuck in a situation that's out of your hands. Clarity Counsel empowers you to take control of the outcome. Our alternative dispute resolution services are designed to be less intimidating than court proceedings, giving you a voice in the process. We work diligently to resolve issues quickly, so you can regain momentum and peace of mind.

Clients Include:

• Property Owners and Developers

• Landlords and Tenants

• Real Estate Agents and Brokers

• Contractors and Construction Firms

Disagreements shouldn't overshadow your talent or derail your career. Clarity Counsel offers a supportive space to address disputes with dignity and respect. Whether it's contract issues, creative differences, or team conflicts, we're here to guide you toward a fair resolution. By choosing mediation or arbitration, you take control of your narrative and can focus on what you love most—delivering stellar performances and winning moments.

Clients Include:

• Athletes and Coaches

• Artists and Performers

• Sports Teams and Clubs

• Agents and Managers

• Event Organizers and Promoters

• Sponsorship and Endorsement Partners

Disagreements over trusts, wills, or inheritances can create lasting divisions. Clarity Counsel helps you bridge these gaps with mediation and arbitration services tailored to your unique situation. Our approach focuses on fairness and understanding, ensuring the process strengthens rather than fractures relationships.

Clients Include:

• Family Members

• Trustees and Executors

• Charitable Organizations

• Beneficiaries